Refund & Cancellation Policy
How cancellations and refunds work for platform fees, sample requests, and procurement transactions on lyncc.
This Refund & Cancellation Policy explains how cancellations and refunds are handled on the lyncc platform, operated by Lyncc Technologies Pvt. Ltd. It applies alongside our Terms of Use and any individual order, contract, or statement of work, which prevails to the extent of any conflict.
01Scope
lyncc supports business procurement of agricultural commodities. Because Transactions vary in size, specification, and lead time, the specific cancellation and refund terms for a given order may be set out in that order or contract. This policy describes the general approach where no separate terms apply.
02Platform & subscription fees
Where the Platform is offered for a recurring or one-time fee, you may cancel at any time. Cancellation stops future renewals; access continues until the end of the current billing period. Unless required by law or stated otherwise in your order, fees already paid for the current period are non-refundable. Where a fee was charged in error, contact us and we will investigate and correct it.
03Sample requests
Charges for samples (including handling and shipping) may be refundable if you cancel before the sample is dispatched. Once a sample has been prepared or shipped, the associated cost is generally non-refundable, as it reflects work and logistics already incurred. Any sample credit against a future order will be applied as agreed in your order.
04Procurement orders
- Before confirmation — a quotation or draft order can be cancelled at no cost until it is confirmed.
- After confirmation — because commodities are sourced, tested, documented, and reserved for you, cancellation after confirmation may incur costs already committed (sourcing, testing, documentation, logistics). Recoverable amounts will be refunded after deducting such costs.
- Quality or specification issues — if delivered goods materially fail the agreed specification, the remedy (replacement, rework, credit, or refund) will be handled under the relevant order or contract and applicable law.
- Partial fulfilment — where only part of an order is fulfilled, charges and refunds will be calculated on the fulfilled and unfulfilled portions accordingly.
05Refund method & timelines
Approved refunds are made to the original payment method, through our payment processors (such as Stripe or Razorpay). Once approved, we initiate refunds promptly; the time for funds to reach you depends on your bank or processor and is typically completed within 5–14 business days. We will keep you informed of the status.
06Non-refundable items
The following are generally non-refundable, except where required by law: third-party fees already incurred (such as testing, certification, customs, and logistics), work completed to your specification, and amounts expressly stated as non-refundable in your order.
07Disputes
If you believe a charge or refund is incorrect, contact us within 30 days of the relevant transaction with your order details. We will review in good faith and respond promptly. Unresolved disputes are handled under the governing-law and dispute-resolution terms of our Terms of Use.